Customer Service Rep Resume - Santa Clarita, CA

Position Desired: Customer Service Rep

Education:
Associate of Science, Computer Information Systems, Phillips Junior College, Northridge, CA
Certificate in Production and Inventory Management (CPIM), California State University Northridge, CA

Work History / Experience:
PSI BEARINGS Customer Service Representative November 2007 to October 2008

Provide customer support for a $69 million aerospace manufacturer. Methods used include daily communication through emails, phone calls and customer�s website.
� Maintained purchase orders, returns and other issues as required
� Reduced disputed accounting issues in 4 months (total reduction $25,000)

OEM LOGISTICS Delivery Assurance Liaison (DAL) November 2006 � March 2007

Acted as third party liaison between customer and their supplier. Main duties consisted of following customer's order through daily follow-up on site at supplier's location.
� Communicated with customer on order status,
� Provided assistance to suppliers by moving customer's orders though manufacturing process
� Handled other issues as required

ITT AEROSPACE Sr. Customer Service Representative, International Contracts September 2004 � June 2006

Interacted with all aspects of the manufacturing process. Planned customer�s orders based on an MRP system to ensure timely delivery. Duties also include date entry, file management, responded to emails and faxes and other duties as required.
� Reviewed all order requests and determined if export license is required
� Resolved issues from customer�s requirements changing, manufacturing delays or part number changes

SIX FLAGS MAGIC MOUNTAIN THEME PARK Lead Customer Service Rep March 2003 � September 2004

Assist in solving guests issues with Six Flags policies and procedures, supervise line personnel, audit sales receipts.
� Promoted to lead Customer Service Rep in July 2004
� Work with all levels of park management in order to expedite resolutions of guests concerns
� Liaison between park management and guests regarding Six Flags policies and procedures
� Reduced complaints by communicating effectively with guests to determine actual cause of issues

MULTI-MEDIA PUBLISHING & PACKAGING Production Coordinator April 2002 - March 2003

Facilitated the timely delivery of finished goods from the supplier to the customer
� Maintained open and closed purchase order files via data entry
� Scheduled, tracked and issued requests for shipments as needed with freight companies
� Phones, filing and regular office duties when necessary

DATRON ADVANCED TECHNOLOGIES Purchasing Assistant February 2001- November 2001

Monitored all open purchase orders by contacting suppliers directly for current delivery status. Reconciled received orders regarding inventory discrepancies using daily communication with planners, buyers and inventory staff.
� Created Excel spreadsheet to show on time delivery performance of current supplier base.
� Initiated contact with �problem� suppliers using telephone, email and fax methods.

EL CAMINO RESOURCES Inventory Reconciliation Coordinator June 2000 - February 2001

Duties included tracking off lease inventory, scrapping equipment from company database and warehouse locations.
� Coordinated the scrapping of all equipment at storage facilities over 120 days old
� Generated monthly reports on physical inventory at outside warehouses
� Traced and reconciled equipment coming off lease from customers through receiving warehouses.

ALLIED SIGNAL AEROSPACE Expeditor/Material Coordinator May 1996 - November 1999

Responsible for maintaining accounts for 60 large aerospace suppliers, including order processing, tracking shipments from suppliers and providing delivery status on order parts.
� Served as part of a select team within purchasing department dedicated to meeting internal customers� needs
� Maintained open communication of large supplier base through telephone and in-person contact

Skills:
computer literate, typing, excel, word, outlook,

Contact this Individual

Customer Service Rep Santa Clarita Resume